22 — 24 August 2018 Brisbane Convention Centre

PROGRAM

Please note all session times are subject to change.
Wednesday 22 August 2018
08:00 AM
Registration and Arrival Tea and Coffee
08:30 AM
SSAA Open Day

The SSAA ODay is aimed at new and potential investors/owners of self storage facilities in Australia and New Zealand. ODay will bring together under the one roof self storage expertise and industry suppliers to comprehensively showcase the business of self storage .

Stream 1
09:00 AM
The Benefits of Cloud Accounting, Benchmarking & KPI’s

Cloud Accounting is the way of the future. We are heading into a world of single touch payroll where eventually everyone will need to be in the cloud. Cloud Accounting allows you to have access to your financials anywhere at any time on any device. The benefits of this to your day to day business running are huge. We will also advise you on the benefits of Benchmarking in your business and how to effectively use KPI’s to grow your business and keep it on a steep incline to success.

Sarah Keenan, Associate Director, Bishop Collins
Stream 2
09:00 AM
Simple Website Strategies For Storage Success

It will cover the following:

  • Using simple data to drive better decisions
  • The freemium economy / DONT's, dos and do it now
  • Video Strategies for success- how video can drive improvement in your organisation  
Andy Pudmenzky, Digital Campaign Specialist, Global Payments
Mitch Bain, Global Payments
Stream 3
09:00 AM
New Hires - Recruitment, Induction & Performance

Leisa Rennie, HR Specialist, HR Central

Stream 4
09:00 AM
Navigating the MAP (Manual of Advice Procedures- Daily Business Operations)

Jump aboard the SSAA Legal Ship with Paralegal, Andrea Bowman as we navigate through the vast ocean of the Self Storage Industry learning how to deal with strong currents, storms, tides, icebergs and avoid being lost at sea!!!

Andrea Bowman, Para Legal, SSAA
10:15 AM
Morning Tea & Network Break
Stream 1
10:45 AM 
Do you Own your Self Storage Premises in the Most Tax Effective Structure? (Australian Content Only)

We are looking forward to bringing you vital, actionable information on how you can restructure your business assets to help you not only grow your wealth but also how to properly set up your self storage business investment to protect it against possible risks in the future . With a focus on Self-Managed Super Funds, we can show you the advantages and disadvantages of different business structures. Our focus is to help you in maximising your investment wealth.

Glenn Harris, Director, Bishop Collins
Stream 2
10:45 AM
Digital Marketing Workshop

Bring your Website, Adwords Account, and Facebook Account, and be prepared to completely overhaul them in the hands-on workshop that shows you how the best Storage Facilities do their Digital Marketing.

Michael Dogger, General Manager, R6 Digital
Chris Vanek, Head of Digital, R6 Digital
Stream 3
10:45 AM
Topic- Cartel Laws- what every self storage facility needs to know

Following recent changes to the Commerce Act 1986, it is now unlawful for a business agreement or arrangement between competitors to include a “cartel” clause unless an exemption applies. This applies to all businesses (not just drug smugglers and large corporates!). The seminar will be a practical session to get you up to date with the recent changes and what you and your managers need to do to comply.

It will cover the following:

  • Basics of cartel laws
  • Implications for you and your self storage business
  • How to assess if the cartel laws apply to proposed business arrangement
  • Risk areas for facilities to watch out for
  • What you need to be aware of as part of an industry association to ensure you comply with competition law
Darryl King, Partner, Jackson Russell Lawyers, New Zealand
Stream 4
10:45 AM
It's Private!

What information is covered by privacy laws? How must you ensure the protection of private information? What are your responsibilities if you breach privacy laws?

In this session, Simone Hill will review recent changes to Australian Privacy Legislation and remind members of their obligations when collecting, storing and disclosing private information. Where are your agreements stored? Who has access to those agreements? Where is your CCTV footage stored? Who can you release it to? Who can pay for a storer's account? Who can be provided with a receipt? What happens when a Storer moves out - what happens to their agreement? How do you record credit card numbers? What do you do with all those old agreements? These questions and more will be answered.

Simone Hill, Legal Advisor, SSAA Australia
12:00 PM
Lunch & Networking Break
Stream 4
12:45 AM
First Time Attendees Session

If this is your first SSAA Convention come along and meet the CEO and staff.

Susan Phillips, CEO, SSAA
1:15 PM
SSAA Facility Tours - A unique opportunity to explore the inner workings of a successful storage facility undertaking best business practices
06:00 PM
Trade Show In Spotlight - enjoy drinks & canapes in the Trade Exhibition.
Thursday 23 August 2018
7:30 AM
Registration and Arrival Tea and Coffee
Opening Plenary
8:15 AM
Welcome to the SSAA Convention 2018

MC- A Focus On People

Welcome from the Self Storage Association of Australasia

Susan Phillips, CEO, SSAA

8:30 AM
The Expectation Economy

Consumers, led by their smartphones and other connected devices are expecting the extraordinary. How can businesses respond to these rapid and growing expectations? David tells stories and unpacks strategies from some of the most innovative companies around the world to help audiences understand the expectation economy and its components of two-way transparency, motivational currencies, new channels and the immediacy principle.

David Bartlett, Premier of Tasmania 2008 - 2011
Stream 1
09:30 AM
Valuation Basics & Disruption

Every day we hear about new industries affected by disruption . No one, it seems, is or will be immune. Are you a disruptor? In an age that increasingly relies upon and demands data to reach clients, reduce risk and improve value, how connected, transparent and saleable is your business. What might this mean to you and your bottom line?

Malcolm Collins, CEO, Collins & Associates
Stream 2
09:30 AM
Industry Insight- Big Data and How It is Shaping The Future Of Self Storage

“Big Data” we have all heard of it, but what is it? How are large Self Storage companies using analytics to shape their businesses. Get set to see information like you have never seen it before.

Michael Dogger, General Manager, R6
Stream 3
09:30 AM
Is Your Self Storage Business Digital ready Yet?

With the online market playing a critical role now more than ever in the storage industry in Australasia, it is crucial for owners and stakeholders of storage businesses to know where they stand and how to leverage the digital market to drive more business for themselves. It is even more important for you to understand how local searches play a significant role in digital marketing, especially in the storage industry. Is your storage business online-marketing-ready?

Kaustubh Deshmukh, CEO, Prodigitas
Stream 4
09:30 AM
It's Storage Wars Online

Like it or hate it, if you’re in Storage, you’re going to have to deal with debt management and auctions at some point. You’ll have two choices – turn a blind eye and hope for the best, or attack things head on. Storage Wars are here, so is technology. Embrace IT.

Grant McNamee, CEO, IBidonStorage  Simone Hill, Legal Advisor, SSAA
10:30 AM
Morning Tea & Network Break
Plenary
11:00 AM
The Questions You Want Answered

How does the Australasian self storage market compare to international self storage markets? How has the self storage industry historically performed against mainstream asset classes? What and how prevalent are concessions? Will aggregators impact the industry? This presentation will tackle some of the most frequently asked questions, providing members with a concise snapshot of the state of the self storage industry.

David Blackwell, Director, URBIS
Stream 1
12:00 PM
Help Protect our Borders

Topic- TBA

Grant Shaw, Border Watch Coordinator, QLD, Border Watch

Stream 2
12:00 PM
Fire, Flood & Earthquake - Then What?

Join panel members Guy Wilson, Fort Knox Self Storage; Darren Marshall, Kennards Self Storage and Hamish Edwards, All Secure Self Storage as they recount the difficulties they overcame when hit by disaster . How did they manage the situation, the fallout, and the clean-up? What lessons were learnt .

Panel : Guy Wilson , Fort Knox Self Storage  Darren Marshall, Kennards Self Storage Hamish Edwards, All Secure Self Storage
Stream 3
12:00 PM
The Science Of Innovation - Sustaining vs Disrupting

Every organisation can innovate and everyone talks about innovation … But what is it really? In this session, you'll discover how every business can innovate, just by adopting the right mindset and asking the right questions. Business innovation means making changes that add value, in terms of either revenue growth or increased operational efficiency. Innovation value can be new products, operational processes or business models. The ultimate goal is to safeguard the competitiveness and long-term survival of the organisation . What you'll learn:

  • How Ideas Are Born
  • How Innovation Can Help You Solve Your Toughest Business Challenges
  • Innovation Principals to Inspire Innovation Culture in Organisation
Alita Harvey Rodriguez, Founder, Milk It Academy
Stream 4
12:00 PM
Legal Slam - Open Mic

You've heard of poetry slam, story slam and maybe even discovery slam. At conference this year we are introducing a world first - legal slam! This will be an 'open mic' session where members of the audience will have the opportunity to grill the SSAA's lawyers on all things legal. To ensure you get to have your five minutes in the spotlight, please pitch your trickiest self storage legal question to legalsupport@selfstorage.com.au by 08/08/2018
* accompanied by Simone Hill

Panel: Simone Hill, Legal Advisor, SSAA Australia  Darryl King, Partner, Jackson Russell Lawyers, New Zealand
1:00 PM
Lunch & Networking Break
Plenary
2:30 PM
A Word From The Major Sponsor Joel Shulkin, Strategic Marketing Manager, Visy Boxes & More
2:40 PM
OK Google, How Do I Set Up My Business In The Digital World?

This presentation will take a look at recent trends in consumer behaviour and how your business can leverage those trends to maximise business results. Learn how to set your business up for success online with some great practical tips. Learn Google from Google

Kaisa Qvist, Strategic Partner Manager, Google
Stream 1
3:40 PM
Quality Results.....Speak For Themselves

Even in this day of modern technology, did you know that the majority of customers still prefer to pick up the telephone? Skills can be easily trained.....but attitude is the key...Tracie Davison tackles customer service and provides the tips and tricks to improvise and always give more than people expect!

Tracie Davison, Founder and Customer Service Specialist, Quality Results
Stream 2
3:40 PM
Succession - What, Who, How & When

“We have a succession plan in place…when I have had enough I will hand it over” (the incumbent generation). “What am I working towards?...it is all in Dad’s head” (the next generation). This situation can be a recipe for family tension and declining family business . The best family businesses have a clear plan for the future and treat succession as a process…not an event.

Richard Cooper, Business Advisor, KPMG
Stream 3
3:40 PM
What  The Hell Is  Cloud?

Wouldn't it be great if  technology  was simple and all your business tools worked together? Have you ever said to yourself, "There must be a better way" or "These systems cause more hassles than they're worth"? Most businesses use systems that cause stress and waste time and resources, but there is a better way. In this eye-opening session, communications and system specialist James Bomford will delve into the nuts and bolts of your technology headaches, showing you many options that can streamline your life and business.

James Bomford, Communication Specialist, Author
Stream 4
3:40 PM
What We Now Know

As the investment profile of self storage continues to evolve, so too does the number of new and aspiring market entrants and the associated increased levels of competition. The Australasian self storage industry is currently experiencing the highest level of development activity ever observed.

This presentation will look back on the trading performance of new facilities, delving into historical demographic detail that contributed to their overall success or underperformance.

Tim Creighton, Senior Valuer, URBIS
Women In Business- High Tea (Separate registration and payment required)
3:40 PM
"Slowing Down To Speed Up

We've reached a point in society where we operate and work in a 24/7 environment. Our phones keep us connected to everything, allowing us to work harder and faster than ever before. But is it resulting in us working smarter? Is this hyper-connectivity really leaving us connected or disconnected? Do we give ourselves enough time to stop and think about creative solutions to our most challenging problems? Or are we just pressured to come up with quick 'band-aid' solutions that result in us just putting out fires? The idea of slowing down to speed up goes far beyond creating mental space. In this TED-style talk, you’ll be inspired to take on a fresh perspective, gain clarity of daily tasks and responsibilities and improve the quality of what goes on at work, as well as at home.

Alita Harvey Rodriguez, Founder, Milk It Academy
4:40 PM

Refreshments & Networking

5:00 PM

Close Of Day 2

7:00 PM

Industry Leaders Dinner (Separate registration and payment required)
Connect with like-minded industry professionals, upskill or hear from leading players in the Self Storage business

Friday 24 August 2018
8:00 AM
Arrival Tea and Coffee
Plenary
8:30 AM
Annual General Meeting

Self Storage Association of Australasia

9:30 AM
2018 Convention Group Photo
10:00 AM
Morning Tea & Network Break
Plenary
10:30 AM
The Kennards Story

David Blackwell in Conversation with Sam Kennard

David Blackwell, CEO, URBIS 
Sam Kennard, MD, Kennards Self Storage
11:00 AM
Expand Your Brand In The Search For Storage

With the self storage industry in a constant state of flux, it is important to know where the industry is heading in the digital age to ensure you identify opportunities and position your business to leverage maximum growth. In this session, digital marketing expert Jim Stewart will demonstrate the changing face of SEO and search in the age of brand. 

Jim Stewart, CEO, StewArt Media
Stream 1
12:00 PM
SMK - Social Media Knowledge
David Foki, Digital Manager, iNC Digital Media
Stream 2
12:00 PM
My Marketing Can't Compete With The Big Sites - How can I compete with them?

Corner shops compete with big food retailers every day. Don’t be fooled, you can compete. We will show you how you can make improvements to compete with big operators.

Dallas Dogger, Founder, Centreforce Technology Group
Stream 3
12:00 PM
It Takes a Person to Add the Personal Touch

The world is locked in a digital arms race. We’re fixated on becoming more automated, more efficient, more unmanned. But somewhere along the way, we lost something vital. Our humanity. The ability to look someone in the eye and feel what they feel as we communicate with them. We forgot that people like dealing with people. When it comes to truly effective communication, nothing beats face-to-face, human interaction. Combining touch screen innovation and authentic human interaction, TELEPORTIVITY allows specialists to look their customers in the eye from anywhere in the world; to assist, face-to-face and on-demand, at your physical location using the latest in digital technology.

Adam Gottlieb, Founder & CEO, Teleportivity
Stream 4
12:00 PM
The Art Of Persuasion

Persuasion can sometimes be that subtle difference a skilled customer service person can bring into the conversation that can convert that casual phone enquiry into a confirmed booking. Using these same skills can help that customer go from just wanting the cheapest price to someone who sees the value in what your product offers and is now happy to pay more for it! In this presentation, Mike & Sandii will show you effective (and proven!) methods that will help you persuade your customers to make a decision that will make their life better.

Mike Element & Sandii Element, Life Coaches, Life & Business
01:00 PM
Lunch & Networking Break
Plenary
02:00 PM
"Topic- TBA Bernard Salt, Author & Business Advisor
03:00 PM

Afternoon Tea & Networking Break

Closing Plenary
3:30 PM
Round Tables

Do you still have some questions? The roundtables allow delegates time with our exhibitors and speakers in a relaxed environment.

4:30 PM
Trade Exhibition Prize Draws, Close & Preview of SSAA Convention 2019 Susan Phillips, CEO, SSAA
04.45 PM

MC- Keep Safe & Go Well

4:50 PM

Close of Day 3

07:00 PM

Gala Dinner & SSAA Awards for Excellence / After Party

PARTNERS

We are incredibly grateful to our partners. Their vision and commitment to the future of the Self Storage Industry makes this Convention possible

Major Sponsor
Principal Partners
Gold Sponsor
Awards Sponsors
Lanyards Sponsor