Frequently Asked Questions
A. Click onto the login screen, follow the instructions below:
- Select 'Request a new one' next to 'Forgot your password?'
- Enter your email or login (the one you use to login with) then click 'Email new password'
- Follow the instructions that are sent to you in the email
Q. How can I have my username and/or password sent to me?
A. On the login screen, click the "Forgot your password?" option, enter your email address and submit the form. An email will be sent to you with a one-time link enabling you to login and change your password. For security reasons this link expires after 24 hours and can only be used once.
Q. When does my membership expire?
Q. How do I renew my membership?