Operational Training

The Operational Training is designed to cover many of the routine operative issues that self storage managers deal with.  It also covers government requirements such as OH&S.  It is recommended that people who complete this module have already completed the legal module but this is not mandatory.

This module is delivered by trainers that have experience in working in the self storage industry and is specifically focussed on self storage related issues.

Topics include

• Handling payments and payment methods
• Delinquency management
• Basic operations and office procedures
• OH&S management systems
• Commercial customers V’s residential
• Presentation of site – street appeal
• Unit size mixes / locations and marketing them to customers
• Customer catchment areas
• Differentiating customers
• Risk Management
• Disaster management
• Security maintenance
• Pricing strategies for self storage
• Customers’ goods insurance
• Working to a budget
• Controlling cash flow
• Maintenance and repairs
• The importance of using the correct rental agreement
•  Move-in procedures, vacating procedures