“There is no exact science to recruitment, and finding the right people is not as easy as it sounds.”
When it comes to running your business, getting human resources (HR) protocols right is just as important as the product you are selling or your service offering. If you employ people, you ought to make sure that you have a good HR foundation in place.
As the backbone of your business, HR is all about your people, from when they apply for a role you have advertised right through to after they have left. In that time, your people need to be paid correctly, receive the right entitlements, be managed, developed, acknowledged and valued, as well as provided with an understanding of what you expect from them. This is what HR will help you to achieve.
There are many components to HR and you must be sure you get them right. Whether you are a new business or well established in the industry, these are the top three things to consider when it comes to HR.
Understand minimum employee entitlements
Let’s be honest, our industrial relations system isn’t the simplest in the world, but it does effectively govern the employee-employer relationship in Australia.
Understanding and complying with the minimum entitlements outlined within the Fair Work Act 2009 (Cth) (FWA), National Employment Standards (NES) and Modern Awards should be the number one priority for all employers to avoid penalties or claims.
To make sure you’re up to speed, start by familiarising yourself with the NES. The NES outlines the 10 minimum entitlements for all employees — we call these entitlements the “safety net”.
You should also be aware of the Modern Award that applies to each of your employees. There are 122 different Modern Awards in operation — for example, the General Retail Award 2010. Each of these awards provides conditions of employment specific to an industry or occupation such as minimum wages, hours of work and overtime, amongst other workplace related conditions.
Once you have your Bunnings account number, please notify the SSAA so we can validate and confirm with Bunnings that you are a member and provide Bunnings your membership number
Have policies in place that fit your business
Being proactive and having clearly defined policies in place is a good investment, both for your business culture and your obligations as an employer. Not only do policies make you look good internally to staff and externally, they also allow you to be legally compliant with legislation such as the FWA and relevant state based Equal Employment Opportunity law.
Without clearly defined policies in place for issues such as social media, bullying and harassment, drugs and alcohol and the use of the internet, for example, having an issue arise for which you aren’t covered can leave you as an employer on the back foot and defending a claim without much protection.
Policies need not be cumbersome, just thorough enough to cover what you need them to be without becoming a dust collector on a shelf. They help make sure your staff are all on the same page and know what is expected of them. These days policies are best managed via an HRIS (cloud HR management software).
Get the right people in the right roles
Behind every company, big or small, is its talent. Your talent is essential to the success of your business and as such, getting the right people in the right roles is key.
There is no exact science to recruitment, and finding the right people is not as easy as it sounds. However, with a well thought out and planned recruitment process you can engage effectively and ultimately improve the quality of the people you hire. This can be achieved by having a punchy job advert, utilising screening techniques such as phone interviews, and preparing a series of tailored questions that will allow the candidate to prove their suitability and alignment to the position.
Whether you are just starting out or are looking to refresh your HR practices, consider these top three areas. Don’t forget that you don’t have to go it alone. With the SSAA HR Help Desk now open, HR Central can support you in understanding your modern award, aligning your policies with business strategy, and investing in your people power which will help to set you up for success.
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